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RE: [EN/PT-BR] Bureaucracy or lack of willingness to help?
That's what I think too, even more services offered to the public, such as banks, public offices and everything else, I think she could have been a bit more transparent and clear, but it's complicated. It won't be the first time or the last.
0.00000000 BEE
You're right, probably won't be the last, being nice to customers costs nothing and it's a very good way to be transparent and a good professional, and also to get clients satisfied so they want to return and share good references with others.
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