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RE: [EN/PT-BR] Bureaucracy or lack of willingness to help?

Hello there my friend, I've had to deal with banks and managers many times here and I don't know if everywhere the same problem is present, but here, there is lack of capabilities, lack of helping will and dislakes with the tasks and responsibilities the job carries with it. I believe and was taught that every job to be done has to be done well as simple or unimportant as it may seem, bit above all, those jobs in which public attention is involved have to be developed aiming at the best possible treat and satisfaction of the customer. That's what to be a professional is. Greetings.

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That's what I think too, even more services offered to the public, such as banks, public offices and everything else, I think she could have been a bit more transparent and clear, but it's complicated. It won't be the first time or the last.

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You're right, probably won't be the last, being nice to customers costs nothing and it's a very good way to be transparent and a good professional, and also to get clients satisfied so they want to return and share good references with others.

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