CUSTOMERS ARE NOT ALWAYS RIGHT.

Hello friends welcome to my blog i wish each and every the best. Today i will be talking about customer service.

Customer is always right that is what we all believe in even if they are wrong we say leave them because customer is always right. But is customer always right? Well this is my story!

On a very good day when I'm at work in one good afternoon like that there was this man that came in well he looks so innocent and gentle in face not knowing it is other way around he came in and he said he needed to buy a power bank and also repair his phone screen as the phone is not working well so we talk and we agreed to price then i gave him the power bank he wants to buy he said he doesn't like blue color and luckily for him i have other colors on ground so i gave it to him.

After that i repair his phone by replacing a new screen for him to use after he has pay half of the money for repair, after so many hours he came back for the phone 📱 and fortunately for me i am done with the phone so i handed it over to him to text. Well he texted the phone very well and said the phone is ok and working to his satisfaction then gave me my balance, so we did shake 🤝 hands knowingly i have make a good customer that day the man left.

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After two days the man came back to my shop and saying the phone is faulty again well as an engineer i ask him what happened and he said his kids throw the phone the a tied ground and then the screen got damaged again i told him that was a pity and replied to him that he will have to re change the screen again and pay another money. But he said no that he can't pay any dime just because he repaired the phone from me two days ago that is there must still be a warranty on it 😂 lols, honestly it's looks like a joke to me then i ask him again how exactly do you want me to pay for what your children damage but he said if i have done it well it won't have got damage to that extent 😂 not knowing for him that even if it's a new phone it will still be damage not to talk of the one they have repaired.

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That was another joke right? It wasn't funny because how on earth will i tell the people i bought the screen from that i needed warranty, fortunately people were around and they explain to this man that he's at fault he needs to replace his screen himself without me paying dime but this man refused and he ask me to do the phone for him for free, hahaha is this a joke i said.

At a point to avoid embarrassment i told him i will pay half of the money of the screen and he should bring the remaining half that i will repair the screen again but believe me this man still stood on the foot of his balls that he's going to repair the phone without paying any dime and this is where i got frustrated 🥴 so frustrated because I'm not also financially bouyant.

To cut the long story shot another man came in to rescue me from this embarrassment by paying for the phone screen again because this man is ready to take all my customers away and damage my image which i do not want and since i have alot to loose and my reputation is at stake i just have to be calm and repair the phone again.

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After i repair the phone i gave it to the owner and just tell him not to come to my shop again because of how pained I'm but to my surprised the man came with his wife and apologize for the embarrassment they have cause i guess the wife understood what actually happened and then the wife paid half of the money that i use to repair the phone. I just have to over look it because honestly i was really pained but life goes on.

I appreciate the second man that payed for the money and it's ends there this is my little story about customer is not always right.

this topic was inspired by @hive-learners community and you can go through @kronias writeup to get the full details.

See you some other time have a good day ☺️.