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Being kind is difficult, stopping to give directions is dangerous. Many people use these simple actions to commit crimes. In my city, many have been robbed by people who approached asking for directions or to check the time. So here, it's normal that nobody wants to stop to help because of the risk it represents.
I understand your point of view, wicked people have made it hard to help those who really need help, even while helping, we need to be cautious...