This is genius.

When I first saw this shed a few months ago, I said, "This is a genius and a very considerate initiative by the government." I have not been to many places, and there is nothing I can directly compare this to but this is a really commendable project and should also be introduced in many places, given the rise of delivery services with the rise of e-commerce and online food ordering.

This initiative by the Abu Dhabi government through the Department of Municipalities and Transport certainly provides relief to the delivery riders, particularly in the scorching summer months when they have to endure very harsh weather conditions. It was developed in collaboration with government entities, private sector, and non-profit organizations with the goal of improving the working conditions of these delivery riders.

Amenities

This initiative launched in September 2023 and I think this area in Mamoura is the pilot since there are many accessible restaurants and cafes here.

There are designated parking spaces for the motorcycles, so they do not have to park in pedestrian walkways or other spaces where they could potentially get fined for disrupting/obstructing pedestrian flow.

The covered shed is spacious enough to accommodate 10 to 15 riders comfortably, providing them a place to rest and pass the time while waiting for their next orders. Although it would have been even nicer if the shed were air-conditioned, especially during the summer, the shade and space alone offer significant respite for these riders. I believe the initial plan included air conditioning, and I hope it will be reintroduced soon.

The wooden design of the hub gives a natural and aesthetic appeal to it, no doubt, and the lively, colorful accents make it more appealing to the eyes. The use of wooden slats allows for better air circulation while providing ample shade, making it a practical and eco-friendly choice.

Thoughtful

Having observed the hub and its use over the past few months, I can say that the Riders Hub truly makes a difference. I see riders sit here each time I pass by, the reason I do not have photos from inside of it. It's not my space, and I do not want to intrude on theirs.

I read that this project is a product of consultation with the delivery riders. They asked, they received feedback, and they listened. It just goes to show that the government understands, and is committed to improving the predicament of these riders.

Timely

This Delivery Riders Hub is a timely initiative, as I said, since there are so many of them these days, and this industry keeps on growing. They are essential workers and it is just right that they are given a supportive and comfortable working environment.

Hopefully, this will serve as a model for other cities and communities seeking to support the delivery workforce. This is an example that if the organizations concerned know how to listen and are considerate to their stakeholders, they can make a significant difference to improving the quality of their work life.

How about you, do you have an initiative like this where you live?

📍 Abu Dhabi, 🇦🇪