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RE: We once had a successful onboarding process to Hive...
Absolutely! And, as you say, it's best to deal with this at the Community level. Then newbies can get the support that they need.
I actually wasted my first year on Hive. Because I didn't understand the basics of Resource Credits. And I didn't know how to ask for help.
0E-8 BEE
I believe not many were as patient as you and unfortunately a lot of people are stopping their hive journey before it really started.