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RE: The Downward Spiral of Empathetic Conversations
The Telecom giant employing automated responses to reply customers just shows they don't care about them. Indeed empathic conversations are in a downward spiral these days especially with the rise of AI tech. Making meaningful conversations is becoming a lot art in our society and this will have a negative impact on people's relationships. Because without meaningful conversations no relationship can thrive.
0.00161385 BEE
I think these guys are all like that. From MTN to Airtel and the rest. I mean, why use customer care who will use automated responses when you can easily pay AI to do the job lol.