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If ur trying to help someone, it doesnt matter if ur words are 100% right if they dont trust u first. i really liked the part about the "trust bridge." if u treat people like a broken engine or just a "case study," they’re gona shut down and ignore u.
It reminds me of how i listen to my best friends way more than a random stranger, even if they say the same thing. The relationship is what makes the truth actually land. Meeting people as actual humans—the way Jesus did with the woman at the well—is such a better approach than just pointing out sins or mistakes right away.
U gotta build that foundation of friendship first or the message just wont get through.
Yes, counselees don't want to just listen to objective facts. Putting myself in the shoes of counselees, I prefer listening and talking to someone I trust.