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The funny thing about listening is that people consider it to be a natural attribute since it is synonymous to hearing but it is all about intentionality. For listening to take place, a person needs to be willing to do so, not because he/she can hear but because whatever the person have to say at that moment is all that matters and worthy of your time.
That's it. There's a misunderstanding about this things called listening and you've rightly highlighted it.
Thank you.