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Both ethics and profit must be balanced if not the business would be faulty.
If it's banks, just forget it. Those guys are more interested in making money than ethics. They can keep you on a queue while they are facing a challenge without informing you and sometimes after wasting your time, ask you to go and come back the following day.
Thanks typical of Nigerian banks. The man in story said his bank overseas treats him like a king. But Nigerian banks no send you, at all.