Trust Betrayed Online

I will start with my first shopping experience ever which was jumia as at then i was at Benin state working as a salesman in a filling station. There were doing a black Friday sales where you got something for cheap value i was interested in purchasing my first ever power bank, hoodie and Earbud.

Source

The bad experience i had with this three product got me to stop trusting anything online here is how i started the purchasing at first i saw those product online at a cheap price and i wanted to purchase it, i was giving the option (pay with transfer online) that means i would have to pay online for the product and it will be delivered to me on next three days i wasn’t convinced to pay my money online and what if my product never arrived now my money is gone well it was the first time for me to purchase good online.

My second option was (pay on delivery) that means when the good arrived is when am paying that one was convincing at least i would see my product at first hand and give them the cash immediately i quickly went for that option without thinking it twice it took them 3-4 days my product arrived i got a call they were around the corner i should come and pick up my delivery.

This was when my experience started and how bad was it from me to shop online from Jumia online platform i went that day to pick up my purchases and hold the exact amount of cash needed to give for my product as i approach the car, they ask for my name and code which was being given if the product arrive i would have to mentioned that code to receive my product which i did, i told them let me confirm the product which they brought if it authentic of what i asked it shouldn’t be like these trend what i asked for and what i got they said i cant open the product i would have to pay first before receiving the product i quickly handed the money over and received the product and sign on the paper which was given to me it was too many eyes in the public i rushed to the location closes to my work it was not far from where the Jumia packed their vehicle which they arrived with, I quickly unbox the boxed that day and checked on the products guess what i saw.

The moment i opened the boxed i saw it was that trend what i payed for and what i got i was really annoyed at first the Power Bank which i got was fake it doesnt look anything like the one i saw online and it was only one charging port that was workings and the touch light was not even working at all.

Secondly the EarBud was not even workings and completely fake it doesn’t even look like anything describe in the platform of what i saw i was just pissed off that day i was short of word and was thinking is this how online shopping a whole Jumia No.1 shopping platform in Africa behave it not even surprising anymore let move on to the third item.

Thirdly the hoodie as soon as i unboxed that the hoodie looked like something that has been worn not even looking new it looks like trash and the batman hoodie at the front was already peeling off.

The most annoying part was immediately i screen through my items and rushed down to the vehicle location they were long gone. I was really annoyed i was not satisfy with what i bought and i even went ahead and call the phone number which they called me with they never picked up, i didn’t give up the most annoying thing was the customer care i make a call to complaint about the order this is what they said:

Conversation between me and Jumia Customer Call Representatives

Customer care: Hello welcome to Jumia how may i help you.

Me: Hello I bought some products and is not what i saw online and what i was given i would like to get refund for these.

Customer Care there are protocols which we would have to take to refund those products they are:

1. I have to explain to them what happened with the product and why do i have to refund it

2. They will take about 1 week to collect the item and take back to the office

3. The item will take about another 1 week to be checked if the complaints i laid is valid what i said and if it valid i can get my refund

4. My refund is going to take two weeks to get into my account back

After hearing all these thing from customer care i was now like for me to collect my refund it will take approximately a month for how much product I bought i said to myself Chineke i am being duped online is better i just accept my fate and use it like that I was not happy with that product and their service ever seen then, they lost me as a customer if this is how they behave they will keep losing more customer.

That my review on what experience i had with Jumia i can never trust anything i see online which involved putting my money at risk I preferred going to their outlet and purchase it myself and confirmed before leaving there.

Thank you for reading hope you come back to read more @mathewdaddywah blog

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